Ordering Information – Katherine Aberle

Delivery time: The sooner your order your rings, the better! For Katherine's rings please allow four weeks production, plus shipping time. Very often we can accommodate a rush order, even if it is under two weeks before your wedding. call us toll free at 1-888-733- 5238 to discuss what we can do. Please enter the date you need the rings in the Date Jewelry Needed box during checkout. This will help us make sure the rings arrive in time. Please enter the real date you need the rings. We will not start making a ring for you unless we are certain we can meet an agreed upon deadline for delivery. Writing ASAP in the date box will delay your order because we will have to contact you to find the real date to before starting the rings! Correct Sizing is Critical! Please be certain of your ring size, to the ¼ size, before ordering. Any jewelry store should be able to size you. For rings by Katherine Aberle, use a narrow band sizer or a comfort fit sizer. Do not use a wide band sizer for these rings due to the convex nature of comfort fit rings. Katherine's rings are all sized to the leading edge of the ring. Please do not guess on the size! If the ring has to be resized more than a full size, it will need to be remade, will commensurate cost. We know that surprise is very romantic, but it can be costly, should you not have accurate information. Our ring sizes are based on the U.S. and Canadian standard. If you are ordering from a country that uses a different standard (such as Britain, France, Germany, Switzerland, or Japan) please state (in the comments section during checkout) your ring size and the standard on which your size is based, and we will convert it. We can engrave your ring for you here in Santa Fe. The cost is $5 per letter, with a minimum fee of $20. Symbols, such as &, are considered letters for engraving. Please note that Engraved wedding rings are non-returnable and non-refundable. It's possible to engrave your ring at any time, before or after the ceremony. It takes approximately one week. Rush engraving is possible. If you want us to engrave your ring, please call us to make sure we get the right information. Engagement/Wedding Rings Sets: Since the rings are made individually by hand, if you order an engagement ring and want a matching wedding ring, you must order the set at the same time or they will not match. If you order them separately and want them to match you will need to send us the first ring so we can match the next one to it. Deposit: 50% of the order total for wedding rings will be charged when the order is received. The balance will be charged when the order is shipped. 30 Day Returns: Our wedding rings are unconditionally guaranteed and may be returned within 30 days for a refund if the ring is in original condition. There is a 15% restocking fee for returning Katherine Aberle rings. If you wish to avoid the restocking fee, you can also choose to receive 100% store credit, good for the purchase of anything on www.artisanweddingrings.com, www.celticjewelry.com, or www.carouselbeads.com. With this option, you are allowed only one exchange and it is non-returnable. In returning a ring, please package it carefully and insure the shipment for the price of the item, as we cannot be responsible for items lost or damaged during return shipping. The restocking fee does not apply to engagement ring center diamonds. In most cases, a refund check will be issued, within ten business days of receipt of the returned item. Rose Gold Rings: Please note that Rose Gold wedding rings cannot be returned. If you need a size outside what is shown, call us toll free to place your order. Shipping: We ship fully insured FedEx. Please use a street address, not a PO box on your address information. International shipping is subject to additional charges depending on country and shipping method. Email us for specific information on your international order. Canadian Customers: Please note that PST and GST still apply. NAFTA does not change this. Confirmation and Tracking: An email confirming your order is automatically sent when your order is received. If you want to know when we expect to ship, or a tracking number, please via phone or email. If you have any questions, please call us toll free at 1-888-733-5238 Monday - Friday, 9am–5:00pm and Saturdays 10:00am-4:00pm MST.