Whale Tail

Returns Policy

We are an award winning designer jewelry company located in Santa Fe, New Mexico, established in 1995. We literally have tens of thousands of satisfied customers and the very best possible rating of A+ from the Better Business Bureau. We fully stand behind what we produce. Jewelry on our website can be returned for a full refund within 30 days, with a few exceptions.

Custom orders, which include rings below size 5 or above size 12, and bracelets below 7 inches and above 8 inches, or individual modifications on what we normally produce, cannot be returned.

Returning Items

Please package the item carefully and insure the shipment for the price of the item, as we cannot be responsible for items lost or damaged during return shipping. We recommend shipping UPS, FEDEX or for very high value packages, insured US Mail.
Refunds: Upon return, your credit card will be credited or we will cut you a check within five business days.

Free Shipping

Shipping Options

We offer Free Shipping for any order over $60.00 for delivery within the Continental US. Packages valued between $60 and $500 are shipped through the post office and not insured. Packages valued over $200 are tracked by the post office. Packages over $500 are shipped though FEDEX, either ground or three day; and are tracked and insured.

We do not assume responsibility for lost or stolen packages valued under $500 unless you choose to ship FEDEX and pay for shipping yourself. That said, we have shipped thousands of packages USPS and the odds of a package getting lost are about one in a thousand.

You can choose insured and tracked shipping or express shipping for any purchase by paying for FEDEX.

Here are the details of how we ship:

For Orders $60 to $199 in the US: We ship first class in a padded envelope. The expected arrival time is two to four days. There is no insurance and no tracking.

For Orders $200 to $500 in the US: These orders are shipped free in a priority mail box, with tracking via the USPS. The expected delivery time is two to three days. There is no insurance on these packages.

For Orders over $500: We ship FEDEX, ground or three day.

Express Shipping

With any order, you can opt to ship FEDEX express. Rates are calculated by our shopping cart when you check out.

International Shipping

Please call for rates for orders shipped out of the US.